Cancellation & Refund Policy
The moment you enter our race we start to incur administration costs and banking charges, simply in processing your entry and payment. We also incur further charges in administering cancellations and processing refund payments.
No refund can be given if the race has to be cancelled or postponed due to circumstances outside our control, for instance by order of the government due to foot and mouth, the weather etc,etc. Your entry fee is invested in the cost of staging the event, and the main costs to contractors, suppliers, administration etc are already committed well before race day.
Where possible we will look to restage the race, however with a very busy calendar and various orgainsational factors to consider this may not always be humanly possible.
These terms and conditions also extends to any additional costs of Transport and accommodation. For cancellation of those policies will always be based on the booking company’s policies.
Furthermore, most races do not offer any form of refund at all if a runner decides to cancel their place because of injury, illness, lack of training or change of plan. There are many other instances of higher priced services, such as plane, train or theatre tickets where no refunds can be given for cancellation in these circumstances.
However, in fairness to runners who cannot compete for whatever reason, it our policy now to offer a partial refund of £5 (or a £7.00 credit towards the cost of a Guaranteed Entry in the following year’s Race) to applicants who cancel their entry before the date we start to process our race pack – on 26th January – 5 weeks before race day.
Also after 26th January we will offer you a Guaranteed Entry in the following year’s race if you notify us of your withdrawal. This will allow you an extended period to register your entry where the ‘early bird discount’ prices are on offer.
Each year we receive quite a few requests to transfer places from one runner to another. But like plane tickets, each entry is personally registered to a specific named individual. Reallocating race numbers and amending data held on the computer system at larger races such as this would require considerable time and administration, and we would have to significantly increase the cost of all entries to cover cost of the additional staff required. That is why we feel it is fairer to all entrants to offer partial refunds or Guaranteed Entries to runners who cancel their entries.
Running in someone else’s race number can have very serious consequences if the runner suffers a medical emergency – we have had cases where we have been unable to identify or contact families of runners who have suffered potentially life-threatening conditions whilst using someone else’s race number. The accuracy of the race results is also effected when runners are placed in the wrong age and sex category.
We reserve the right to refuse or cancel applications, including duplicate applications, or alter the date of the event, the course route or distance.
Entrants who write to us notifying us of cancellation of their entry before 26th January will be an offered a £5 refund or a £7 credit towards the cost of a Guaranteed Entry for the following year’s race.
No refunds can be given after this date.
Payment of refunds and confirmation of credits or Guaranteed Places will normally be issued within 14 days of receipt of request, although there may be instances of delay in busy times close to race day.
Entries are personal to the applicant, and race numbers cannot be sold or transferred. Any runner who competes in another person’s race number will be disqualified.
Duplicate entries made in genuine error will be refunded in full.
We reserve the right to cancel all entries and donate all entry fees to one of the race charities where we have reason to believe that duplicate entries have been deliberately made by an applicant with the intention of subsequent re-sale – ie ‘ticket touting’.
Where duplicate entries are made for different categories of entry we reserve the right to decide which category of entry will apply and which will be cancelled. For instance, where an applicant has applied for both a general public place and a reserved fundraising place (eg official race charity or corporate challenge) we will normally decide to cancel the general public place in favour of the fundraising place.